Upon encountering the above error, please follow these steps:
- Log out from the platform. Wait for 10-15 minutes. Then, log in again and check if service is restored as most often the error is only temporary and service will be restored very shortly.
- Check the Frequently Asked Questions to make sure all devices are properly connected (Camera, Communicator and Power Supply) as any disconnected device may result in disruption of the service and inability to see the feed from any specific device.
- If you have an issue with viewing the feed and multiple cameras connected - see whether the feed isn’t visible from one device only or from all/multiple devices. If the issue doesn’t affect all cameras- it is most likely a problem with the physical connectivity of one (or few) of the devices.
- If issue persists, please do not hesitate to write or call our Support team indicating a further description of the error alongside any other error message or code you may be receiving with your full details so we can check the issue as soon as possible.